Refund policy

All ticket sales are final and non-refundable.  
If you can’t attend, you may request a one-time transfer/credit to a future event if you cancel at least 14 days (two weeks) before the event date.  
Requests made within 14 days of the event are not eligible for transfer or credit.

How to Request a Ticket Transfer  
To request a transfer, contact us with:
Your order number
The event name/date
The name + email of the ticket holder (if different)

If approved, your original ticket will be voided and your transfer/credit will be applied to a future event (subject to availability).

Travel Trips / Experiences (e.g., Naughty Island)  
All security deposits are non-refundable. This includes cancellations for any reason, including scheduling conflicts, travel delays, or personal circumstances.

Chargebacks  
Unauthorized chargebacks may result in ticket cancellation and removal from the guest list.